Job Description
Join CyberSecure Solutions Inc. as a Night Shift IT Support Specialist and become the backbone of our 24/7 operations. This remote-friendly role offers the flexibility to work from anywhere in the Charlotte metro area while providing critical technical support during overnight hours. You'll troubleshoot complex systems, resolve user issues, and ensure seamless IT operations for our global clients. Enjoy competitive compensation, comprehensive benefits, and a supportive team environment designed for night owls who thrive in dynamic tech environments.
Responsibilities
- Provide Tier 2-3 technical support for cloud infrastructure, networking, and security systems during night shift hours
- Monitor and respond to system alerts, outages, and security incidents via ticketing systems
- Perform remote system diagnostics, configurations, and patch management
- Collaborate with global teams during handover periods for seamless operations
- Document technical procedures, incident reports, and knowledge base articles
- Conduct proactive system health checks and preventative maintenance
Qualifications
- 3+ years of experience in IT support/help desk roles with night shift exposure
- Proficiency in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong knowledge of networking fundamentals (TCP/IP, DNS, VPN)
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- CompTIA Security+ or equivalent certification preferred
- Exceptional problem-solving skills and ability to work independently
- Strong written communication for documentation and cross-team collaboration