Job Description
Join TechSolutions Inc. as a Night Shift Remote Associate where we provide all equipment needed to excel from home! This full-time role offers competitive pay, career growth, and the flexibility of remote work while supporting critical operations during overnight hours. We're actively hiring in Atlanta, GA and Ohio, with a focus on candidates seeking consistent night schedules. Our team thrives on innovation and collaboration, offering comprehensive training and a supportive virtual environment. If you're a night owl with strong problem-solving skills and a passion for delivering exceptional service, this opportunity is tailored for you.
Responsibilities
- Monitor and resolve customer inquiries via phone, email, and chat during night shift hours
- Utilize provided equipment to troubleshoot technical issues and maintain system integrity
- Document all interactions and update ticketing systems with detailed resolution notes
- Collaborate with global teams to ensure seamless service delivery across time zones
- Adhere to security protocols and data privacy standards for all client interactions
- Proactively identify process improvements and escalate complex issues appropriately
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or technical support experience
- Ability to work independently during overnight shifts (10 PM - 6 AM EST)
- Strong communication skills with clear verbal and written proficiency
- Reliable high-speed internet connection (equipment provided)
- Basic technical troubleshooting skills for hardware/software issues
- Detail-oriented with ability to multitask in a fast-paced environment