Job Description
Join our award-winning team as a Night Shift Remote Customer Specialist and enjoy the freedom of working from home while supporting clients across the nation. This full-time position offers competitive pay, comprehensive benefits, and a supportive virtual environment. Perfect for night owls seeking stability and growth opportunities in San Antonio's thriving tech sector.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat during night shift hours
- Resolve technical issues with empathy and precision using troubleshooting methodologies
- Document interactions accurately in CRM systems while maintaining quality standards
- Collaborate with global teams to ensure seamless customer experiences
- Meet key performance metrics including resolution time and customer satisfaction
- Proactively identify process improvements to enhance service delivery
Qualifications
- Minimum 1 year customer service or technical support experience
- Reliable high-speed internet and quiet home office environment
- Strong typing skills (40+ WPM) and proficiency with Microsoft Office Suite
- Excellent communication skills with clear phone etiquette
- Ability to work independently during night shift (10 PM - 6 AM CST)
- High school diploma or equivalent; college degree preferred
- Experience with Zendesk or similar CRM platforms