Job Description
Join our elite remote team and transform your career with Apex Global Solutions! We're seeking dedicated Night Shift Customer Specialists to deliver exceptional support from the comfort of your Wichita home. Enjoy competitive compensation, comprehensive benefits, and a truly flexible schedule. This role is perfect for night owls who thrive in dynamic environments and value work-life balance.
What We Offer:
- Industry-leading pay ($20-$28/hr)
- Full benefits package (health/dental/vision)
- Equipment stipend for home office setup
- Clear advancement pathways
- 24/7 support from dedicated managers
Responsibilities
- Deliver exceptional customer support via phone, chat, and email during night shift hours (10 PM - 6 AM CST)
- Resolve complex technical issues for enterprise clients with precision and empathy
- Maintain detailed case documentation in CRM systems
- Collaborate with global teams to ensure seamless service delivery
- Identify process improvement opportunities and contribute to team growth
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Participate in quarterly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; bachelor's degree preferred
- 1+ years customer service or technical support experience
- Exceptional written and verbal communication skills
- Proficiency with CRM tools (Salesforce, Zendesk) and MS Office
- Reliable high-speed internet and quiet home workspace
- Ability to troubleshoot basic technical issues independently
- Strong problem-solving and multitasking abilities
- Flexible schedule availability for night shifts