Job Description
Join our elite night shift team and revolutionize customer support from home! Apex Global Services seeks dedicated Remote Customer Specialists to deliver exceptional service during overnight hours. Enjoy 100% remote work with no commute, competitive compensation, and flexible scheduling while supporting Fortune 500 clients.
What We Offer:
- Industry-leading remote work infrastructure
- Comprehensive health benefits and retirement plans
- Professional development stipends
- 24/7 on-demand tech support
- Performance-based quarterly bonuses
Transform your night owl energy into career growth with us!
Responsibilities
- Resolve high-priority customer escalations via phone, email, and chat during night shifts
- Manage complex technical troubleshooting for enterprise clients
- Maintain detailed case documentation in Salesforce CRM
- Collaborate with global teams using Slack and Microsoft Teams
- Adhere to SLA metrics with 95%+ resolution rate
- Proactively identify process improvement opportunities
- Train on new products quarterly via virtual workshops
Qualifications
- 3+ years customer service experience with night shift preference
- Proficiency in CRM platforms (Salesforce preferred)
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection (minimum 50 Mbps)
- Experience with ticketing systems (Zendesk/Jira)
- Must reside in Los Angeles, CA or Texas per client requirements
- Flexible availability to cover 8-hour night shifts (11 PM - 7 AM)