Job Description
Join our dynamic remote team as a Night Shift Customer Specialist! Enjoy the flexibility of working from home while delivering exceptional service during prime hours. Apex Connect Solutions offers competitive compensation, comprehensive benefits, and growth opportunities for dedicated professionals. This role is perfect for night owls seeking career advancement without geographical limitations.
Perks Include:
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Home office equipment stipend
- Professional development funds
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat during night shift hours
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with global teams to resolve escalated customer concerns
- Meet/exceed performance metrics including CSAT and resolution times
- Proactively identify process improvements to enhance customer experience
- Participate in mandatory night shift training and team meetings
Qualifications
- 2+ years customer service experience (remote preferred)
- High school diploma or equivalent; bachelor's degree a plus
- Exceptional communication and problem-solving skills
- Ability to thrive in independent work environments
- Reliable high-speed internet and dedicated workspace
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Flexibility to work 11 PM - 7 AM EST, including weekends
- Typing speed of 40+ WPM with high accuracy