Job Description
Join Nexus Solutions as a Night Shift Remote Customer Specialist and unlock the freedom of flexible hours from your home office! We're seeking dedicated professionals to deliver exceptional customer support during evening hours across our Tampa and Illinois operations. Enjoy a competitive salary, comprehensive benefits, and a supportive virtual team environment. Perfect for night owls seeking work-life balance without compromising on career growth.
Responsibilities
- Resolve customer inquiries via phone, chat, and email during night shift hours
- Maintain detailed case documentation in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Adhere to SLAs and quality metrics for customer satisfaction
- Contribute to process improvement initiatives
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Strong problem-solving abilities
- Reliable high-speed internet and quiet workspace
- Availability for night shift (11 PM - 7 AM EST)