Job Description
Join our award-winning remote team as a Night Shift Customer Specialist! We're hiring immediately for fully-equipped work-from-home positions in Jacksonville, FL. Enjoy the flexibility of remote work with all necessary hardware provided – no upfront costs! As a key member of our support team, you'll deliver exceptional customer service during evening hours while advancing your career in a dynamic environment.
What We Offer:
- Free laptop, headset, and ergonomic equipment
- Comprehensive paid training
- Health/dental/vision insurance
- 401(k) with company match
- Clear career advancement path
Responsibilities
- Resolve customer inquiries via phone, email, and chat during night shift hours
- Document interactions in CRM system with 100% accuracy
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed quality and productivity metrics
- Participate in ongoing training and process improvements
- Maintain strict confidentiality of customer data
- Identify opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Excellent communication and problem-solving skills
- Ability to work independently during night shifts (12am-8am EST)
- Strong typing proficiency (40+ WPM)
- Basic computer literacy and internet reliability
- Must reside in Jacksonville, FL area
- Background check and drug screen required