Job Description
Join our Texas-based industry leader as a Night Shift Remote Customer Specialist and unlock the freedom of 100% work-from-home flexibility in Albuquerque, NM. We're seeking dedicated night owls to deliver exceptional support across our digital platforms while enjoying competitive compensation and career growth opportunities within our Texas network.
Responsibilities
- Provide 24/7 customer support via phone, email, and chat during night shift hours
- Resolve technical inquiries and troubleshoot software/system issues
- Document interactions in CRM systems with precision and attention to detail
- Collaborate with cross-functional teams across Texas to escalate complex cases
- Maintain performance metrics including CSAT scores and resolution efficiency
- Participate in continuous training on emerging technologies and processes
Qualifications
- Minimum 2 years customer service or technical support experience
- Proven ability to work independently in remote environments
- Strong problem-solving skills with analytical mindset
- Proficiency in CRM software (Salesforce preferred) and Microsoft Office Suite
- Reliable high-speed internet and dedicated home office space
- Excellent written and verbal communication skills
- Ability to thrive in night shift schedule with flexible availability