Job Description
Join our elite remote team as a Night Shift Customer Specialist in Jacksonville, FL! Enjoy the ultimate work-life balance with flexible hours and 100% remote work. We're seeking dedicated professionals to deliver exceptional customer support during overnight shifts. This full-time role offers competitive compensation, comprehensive benefits, and career growth opportunities—all from the comfort of your home office. Perfect for night owls seeking stability without the commute!
Responsibilities
- Resolve customer inquiries via phone, email, and chat during night shift hours (10 PM - 6 AM EST)
- Maintain detailed records in CRM systems while ensuring data accuracy
- Collaborate with global teams to troubleshoot complex customer issues
- Meet/exceed performance metrics for resolution times and satisfaction scores
- Proactively identify process improvements for customer experience
- Adhere to strict security protocols for sensitive customer information
- Participate in ongoing training for product knowledge and soft skills
Qualifications
- 2+ years customer service experience, remote work preferred
- Exceptional written/verbal communication skills with neutral accent
- Proficiency in CRM platforms (Salesforce, Zendesk) and MS Office
- High-speed internet connection and dedicated home office space
- Ability to work independently with minimal supervision
- Flexibility to work nights, weekends, and holidays as needed
- Strong problem-solving and conflict resolution abilities
- High school diploma; associate's degree or certification a plus