Job Description
Join GlobalConnect Solutions Inc. as a Night Shift Remote Customer Specialist in Long Beach, FL! We're urgently hiring for 100% work-from-home roles offering competitive pay and flexible scheduling. Perfect for night owls seeking career growth without commuting.
Why Join Us?
- 100% remote work from anywhere in Florida
- Comprehensive benefits package (health/dental/vision)
- Performance-based quarterly bonuses
- 24/7 tech support for remote employees
- Clear advancement pathways to team lead roles
Transform your night shift into a rewarding career with industry-leading training and supportive leadership.
Responsibilities
- Resolve customer inquiries via phone, email, and chat during night shifts
- Maintain detailed records in CRM systems with 98% accuracy
- Collaborate with global teams to address escalated issues
- Meet/exceed SLA targets for response and resolution times
- Identify process improvements for customer experience
- Train on new products/services quarterly
- Adhere strictly to data security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 2+ years customer service/tech support experience
- Excellent verbal/written communication skills
- Proficient with MS Office and CRM platforms (Salesforce a plus)
- Reliable high-speed internet and quiet home workspace
- Availability for 11 PM - 7 AM EST shifts
- Type 40+ WPM with strong attention to detail