Job Description
Join Houston's fastest-growing remote workforce! We're urgently seeking dedicated Night Shift Customer Specialists to deliver exceptional support from home. This full-time remote role offers competitive pay, comprehensive benefits, and the flexibility to thrive on your schedule. As a key member of our 24/7 support team, you'll resolve complex customer inquiries while advancing your career in a dynamic tech environment. No commute, no office politics—just impactful remote work with growth opportunities.
Why Join Us?
- Industry-leading compensation ($22-$30/hr)
- Full benefits package including medical/dental/vision
- Home office equipment stipend
- Tuition reimbursement programs
- Clear career advancement paths
Responsibilities
- Resolve customer inquiries via phone, email, and chat during night shift hours (10 PM - 6 AM CST)
- Process transactions and troubleshoot technical issues with empathy and precision
- Document interactions in CRM systems and maintain detailed case notes
- Collaborate with global support teams to resolve escalated issues
- Meet/exceed KPIs for resolution time and customer satisfaction scores
- Participate in ongoing training on new products and processes
- Identify trends and propose process improvements
Qualifications
- 2+ years customer service experience in remote or call-center settings
- Proven ability to troubleshoot technical issues (hardware/software)
- Strong typing skills (60+ WPM) and proficiency with CRM tools
- Exceptional written/verbal communication skills
- Reliable high-speed internet and quiet home workspace
- Flexible availability for rotating night shifts
- Ability to work independently with minimal supervision
- Basic knowledge of Microsoft Office suite