Job Description
Are you a night owl looking for a flexible work-from-home opportunity? Apex Support Solutions is seeking a dedicated Night Shift Customer Support Representative to join our growing remote team.
In this role, you will provide exceptional technical and product support to our clients during our peak evening hours. Enjoy the freedom of working from the comfort of your home while maintaining a healthy work-life balance with our flexible scheduling options.
Why Join Us?
- 100% Remote: Work from anywhere in the United States.
- Flexible Hours: Choose shifts that fit your lifestyle.
- Competitive Pay: Earn $19.00 - $25.00 per hour with performance bonuses.
- Equipment: We provide all necessary hardware and software.
Responsibilities
- Answer incoming support tickets via phone and chat with a focus on speed and accuracy.
- Diagnose and resolve technical issues for B2B and B2C clients.
- Document all interactions and resolutions in our CRM system.
- Escalate complex issues to the Senior Tier team when necessary.
- Maintain a high level of professionalism and empathy during late-night shifts.
Qualifications
- High school diploma or equivalent (Bachelor’s degree preferred).
- Proven experience in customer support or technical support.
- Reliable high-speed internet connection and a quiet workspace.
- Ability to work independently with minimal supervision.
- Strong written and verbal communication skills.
- Willingness to work night shifts (e.g., 6:00 PM - 3:00 AM or 10:00 PM - 7:00 AM).