Job Description
Join TechNova Solutions' elite remote support team as a Night Shift Customer Support Specialist. This premium opportunity offers competitive compensation, flexible scheduling, and the chance to make an impact from the comfort of your home. We're seeking dedicated professionals to serve our West Coast clientele during evening hours, ensuring exceptional service while maintaining work-life balance.
Responsibilities
- Provide 24/7 technical support via phone, chat, and email during night shift hours (10 PM - 6 AM PST)
- Troubleshoot complex software/hardware issues for enterprise clients
- Document cases in CRM system with detailed resolution notes
- Collaborate with global teams using ticketing systems and internal tools
- Maintain SLA compliance and customer satisfaction metrics
- Escalate critical issues to senior engineers with clear documentation
Qualifications
- 3+ years technical support experience in night shift environments
- Proficiency in Windows/macOS, networking fundamentals, and cloud services
- Exceptional written/verbal communication skills
- CompTIA A+ or equivalent certification preferred
- High-speed home internet connection (minimum 50 Mbps)
- Ability to work independently with minimal supervision
- Experience with Zendesk/Salesforce or similar platforms