Job Description
Join NexusConnect Solutions as a Night Shift Remote Customer Support Specialist and become part of our award-winning team dedicated to excellence. This fully remote position offers the flexibility to work from anywhere in New York while delivering exceptional service to global clients. Enjoy competitive compensation, comprehensive benefits, and a supportive culture that values work-life balance. Embrace the opportunity to grow your career in a dynamic environment where your contributions directly impact our success.
Responsibilities
- Provide 24/7 customer support via phone, email, and chat during night shift hours (11 PM - 7 AM EST)
- Resolve complex technical issues and troubleshoot software/hardware problems
- Document all interactions and maintain accurate case histories in CRM systems
- Collaborate with global teams to escalate unresolved issues and improve service quality
- Monitor system performance and report potential security threats
- Contribute to process optimization initiatives
- Maintain strict confidentiality of customer data
Qualifications
- Minimum 2 years of customer support experience in a remote environment
- Proficiency with CRM software (Salesforce, Zendesk) and ticketing systems
- Strong problem-solving abilities with technical aptitude
- Excellent written and verbal communication skills
- Ability to work independently and manage time effectively during night shifts
- High-speed internet connection and quiet home office setup
- US work authorization and residency in New York State
- Relevant certification (e.g., CompTIA A+, Google IT Support) preferred