Deskripsi Pekerjaan
Join our award-winning customer support team and deliver exceptional service from the comfort of your home. We're seeking dedicated professionals to handle high-value client inquiries during our peak night hours (10 PM - 6 AM PST). Enjoy competitive compensation, comprehensive benefits, and a flexible remote work environment while supporting Fortune 500 clients in the tech sector.
What We Offer:
- Health/dental/vision insurance
- 401(k) with 6% employer match
- Paid time off & holidays
- Professional development stipend
- Home office equipment allowance
Tanggung Jawab
- Resolve complex technical issues via phone, chat, and email
- Document cases accurately in Salesforce CRM
- Collaborate with Tier-2 engineers for escalated tickets
- Maintain 95%+ customer satisfaction metrics
- Adhere to strict SLA compliance standards
- Participate in bi-weekly team huddles
- Update knowledge base with new solutions
Kualifikasi
- 2+ years technical support experience
- Excellent written/verbal communication skills
- Proficiency with CRM systems (Salesforce preferred)
- Comfortable troubleshooting SaaS applications
- High-speed home internet connection required
- Ability to work independently during night shifts
- CompTIA A+ certification or equivalent
- Valid Washington state residency