Job Description
Join our elite remote team as a Night Shift Customer Support Specialist at Apex Global Solutions! We're seeking dedicated professionals to deliver exceptional service while enjoying the flexibility of working from home during evening hours. This full-time role offers competitive compensation, comprehensive benefits, and the opportunity to advance your career in a dynamic, tech-driven environment.
Why Work With Us?
- 100% remote work setup with provided equipment
- Health, dental, and vision insurance
- 401(k) with company matching
- Tuition reimbursement program
- Monthly performance bonuses
Responsibilities
- Respond to customer inquiries via phone, email, and chat during night shift hours (11 PM - 7 AM EST)
- Resolve technical issues for SaaS platform users with clear, step-by-step guidance
- Document cases accurately in CRM system with detailed resolution notes
- Collaborate with global support teams to escalate complex issues
- Maintain 95% customer satisfaction score through empathetic communication
- Participate in monthly training sessions to enhance product knowledge
- Monitor support ticket queues during assigned shift hours
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years of customer service or technical support experience
- Reliable high-speed internet connection and quiet home office
- Ability to troubleshoot basic technical issues (OS, browsers, connectivity)
- Strong written and verbal communication skills
- Experience with Zendesk or similar CRM platforms
- Flexibility to work nights, weekends, and holidays as needed
- Proven ability to work independently with minimal supervision