Job Description
Join our elite remote support team and transform your career while working from the comfort of your home. Apex Global Solutions is seeking dedicated Night Shift Customer Support Specialists to deliver exceptional service during our peak hours. Enjoy competitive pay, comprehensive benefits, and a dynamic remote work environment designed for professionals who thrive in nocturnal settings. This is your chance to be part of a rapidly growing tech company making waves in the Raleigh-Durham tech corridor.
Responsibilities
- Provide 24/7 premium technical support via phone, chat, and email during night shift hours (10 PM - 6 AM EST)
- Resolve complex customer issues with empathy and precision using advanced diagnostic tools
- Document all interactions meticulously in CRM systems while maintaining SLA compliance
- Collaborate with global teams to escalate critical issues and implement solutions
- Continuously update knowledge base with emerging trends and troubleshooting protocols
- Maintain 95%+ customer satisfaction through proactive communication
Qualifications
- Minimum 2 years customer support experience with night shift or overnight availability
- Proficiency in remote collaboration tools (Slack, Zoom, Jira)
- Exceptional written and verbal communication skills
- Technical aptitude for troubleshooting software/hardware issues
- Ability to work independently with minimal supervision in remote settings
- US residency required with stable high-speed internet connection
- CompTIA A+ certification or equivalent technical training preferred