Job Description
Join InnovateTech Solutions as a Night Shift Remote Customer Support Specialist and become a vital part of our award-winning team. This fully remote position allows you to deliver exceptional service from the comfort of your home while supporting our global clients during evening hours. We offer comprehensive training, career advancement opportunities, and a collaborative virtual work environment. As a leader in tech support, we value work-life balance and provide all necessary equipment for your success.
Responsibilities
- Provide 24/7 technical support via phone, chat, and email during night shift hours (10 PM - 6 AM)
- Troubleshoot complex hardware/software issues for enterprise clients
- Document cases accurately in CRM systems and maintain detailed knowledge base entries
- Collaborate with global support teams during cross-peak hours
- Meet/exceed customer satisfaction targets (CSAT > 90%)
- Proactively identify process improvements for night shift operations
Qualifications
- Minimum 2 years technical support experience with remote work exposure
- Proficient in Windows/macOS, networking fundamentals, and SaaS applications
- Exceptional written/verbal communication skills
- High-speed internet connection and quiet home office setup
- Ability to work independently during overnight hours with minimal supervision
- CompTIA A+ or equivalent certification preferred
- Experience with Zendesk/Jira ticketing systems