Job Description
Join Nashville's premier remote tech support team and thrive in our flexible night shift environment. We're seeking dedicated professionals to provide exceptional customer service while working from the comfort of your home. Enjoy competitive pay, comprehensive benefits, and a supportive culture that values work-life balance.
What We Offer:
- 100% remote work with night shift schedule (10 PM - 6 AM CT)
- Health, dental, and vision insurance
- 401(k) with company matching
- Professional development stipend
- Paid time off and holidays
Responsibilities
- Deliver exceptional customer support via phone, chat, and email during night hours
- Troubleshoot technical issues for enterprise clients using diagnostic tools
- Document cases accurately in CRM systems with detailed resolution notes
- Collaborate with global support teams during cross-coverage handoffs
- Proactively identify trends in customer issues for escalation
- Maintain 95%+ customer satisfaction score through quality interactions
- Complete quarterly training on new products and support protocols
Qualifications
- Minimum 2 years in technical customer support or helpdesk role
- Experience with remote work tools (Slack, Zoom, CRM systems)
- Strong troubleshooting skills for Windows/macOS and networking
- Excellent written and verbal communication abilities
- High-speed internet connection and quiet home office setup
- Night shift availability with reliable transportation for shift changes
- CompTIA A+ or equivalent certification preferred
- Ability to multitask in fast-paced digital environment