Job Description
Join our award-winning remote team as a Night Shift Customer Support Specialist in Colorado Springs! We're seeking dedicated professionals to provide exceptional service while enjoying the flexibility of working from home. This full-time role offers competitive pay, comprehensive benefits, and a supportive culture focused on your success. Work independently while collaborating with a global team, with guaranteed 40-hour schedules and no weekend obligations. Perfect for night owls who thrive in quiet, focused environments!
Why You'll Love Working With Us:
- 100% remote work with flexible scheduling
- Health, dental, and vision insurance
- Paid training and career advancement
- Monthly performance bonuses
- Equipment stipend for home office setup
Responsibilities
- Deliver exceptional customer service via phone, chat, and email during night shift hours (11 PM - 7 AM MST)
- Resolve technical issues, billing inquiries, and product concerns using CRM tools
- Maintain detailed case documentation and update ticket statuses in real-time
- Collaborate with global support teams during escalations and complex problem-solving
- Meet and exceed performance metrics including CSAT scores and resolution times
- Participate in ongoing training to master product knowledge and support techniques
- Contribute to process improvements through feedback and innovation
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or technical support experience
- Excellent written and verbal communication skills
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office Suite
- Reliable high-speed internet and quiet home workspace
- Ability to work independently with minimal supervision
- Availability for consistent night shift schedule (11 PM - 7 AM MST)
- Problem-solving mindset with attention to detail