Job Description
Join our elite remote team and transform your career with a 100% work-from-home night shift opportunity in Wichita, KS! Global Solutions Inc. is urgently hiring dedicated Customer Support Specialists to deliver exceptional service during peak evening hours. Enjoy flexible scheduling, competitive pay, and comprehensive benefits while supporting Fortune 500 clients. This is your chance to thrive in a dynamic virtual environment with zero commute and unlimited growth potential.
Responsibilities
- Provide 24/7 multi-channel support via phone, email, and chat during night shifts
- Resolve complex technical issues for enterprise clients with precision and empathy
- Document interactions in CRM systems and maintain accurate case logs
- Collaborate with global teams to escalate unresolved issues efficiently
- Meet/exceed performance metrics including CSAT and resolution rates
- Contribute to continuous improvement of support protocols
Qualifications
- 1+ years of customer service or technical support experience
- Exceptional written and verbal communication skills
- Proficiency with CRM software (Salesforce/Zendesk preferred)
- Ability to troubleshoot hardware/software issues independently
- High-speed home internet and quiet dedicated workspace
- Strong problem-solving skills under pressure
- Availability to work 11 PM - 7 AM CT (flexible scheduling possible)