Job Description
Are you a dedicated professional looking for a stable career with a modern, forward-thinking company? Apex Support Solutions is seeking a highly skilled Night Shift Remote Customer Support Specialist to join our dynamic team in Kansas City, MO.
We are revolutionizing the customer experience by providing top-tier support around the clock. As a remote team member, you will enjoy the flexibility of working from home while maintaining a supportive, collaborative culture. We value reliability, technical aptitude, and a passion for helping others.
Why Join Us?
- Competitive Pay: Earn between $22.00 and $28.00 per hour.
- Flexibility: Enjoy the comfort of a fully remote work environment.
- Schedule: Work during the night shift with fully paid training during the day.
If you are ready to take the next step in your career, we want to hear from you.
Responsibilities
- Provide exceptional technical support and troubleshooting assistance to customers via phone, email, and live chat during the night shift.
- Manage and resolve a high volume of customer inquiries efficiently and accurately.
- Document all interactions and issue resolutions in our CRM system.
- Collaborate with the day shift team to ensure seamless service continuity.
- Identify trends in customer issues and suggest process improvements to the management team.
- Maintain a high level of product knowledge and stay updated on new features.
Qualifications
- High school diploma or equivalent (Associate’s degree preferred).
- Previous experience in customer support or technical helpdesk roles is required.
- Must be available to work night shifts (typically 10:00 PM to 7:00 AM or similar).
- Reliable high-speed internet connection and a dedicated home workspace.
- Strong verbal and written communication skills in English.
- Proficiency with computers, operating systems, and basic software troubleshooting.