Job Description
Join TechFlow Solutions Inc. as a Night Shift Remote Customer Support Specialist and become part of our award-winning team! We're seeking dedicated professionals to provide exceptional service while working 100% from home during overnight hours (11 PM - 7 AM MT). Enjoy the flexibility of remote work with competitive compensation, comprehensive benefits, and career growth opportunities in a dynamic tech environment.
Why Choose TechFlow?
- 100% remote work with no office commutes
- Industry-leading training and certification programs
- Health, dental, and vision insurance (effective day 1)
- 401(k) with company matching
- Monthly performance bonuses and recognition programs
Responsibilities
- Respond to customer inquiries via phone, email, and chat during overnight hours
- Troubleshoot technical issues for enterprise software clients
- Maintain detailed case documentation in CRM systems
- Collaborate with global support teams for complex escalations
- Adhere to SLA metrics and customer satisfaction standards
- Identify trends and contribute to process improvements
- Participate in monthly overnight training sessions
Qualifications
- Minimum 2 years of customer support experience
- Strong troubleshooting abilities for software/hardware issues
- Excellent written and verbal communication skills
- Comfortable working independently overnight shifts
- Proficiency with CRM tools (Salesforce experience preferred)
- High-speed home internet connection (minimum 50 Mbps)
- Quiet, dedicated home office space
- Ability to work flexible schedules during peak periods