Job Description
Join our dynamic remote team as a Night Shift Customer Support Specialist! Enjoy the flexibility of 100% work-from-home while delivering exceptional service from the comfort of your home office. This full-time night shift position offers competitive compensation and growth opportunities within a rapidly expanding tech solutions provider. We're seeking dedicated professionals who thrive in after-hours environments and are passionate about resolving customer inquiries with precision and empathy.
Responsibilities
- Provide 24/7 technical support via phone, email, and chat during night shift hours
- Troubleshoot complex software/hardware issues using remote diagnostic tools
- Maintain detailed customer interaction records in CRM systems
- Collaborate with global support teams to resolve escalated cases
- Contribute to knowledge base documentation and process improvements
- Adhere to SLAs and performance metrics for resolution times
- Participate in monthly after-hours team training sessions
Qualifications
- 2+ years customer support experience in tech industry
- Proven ability to work independently in remote environments
- Strong technical troubleshooting skills (OS, networking, cloud services)
- Exceptional written/verbal communication skills
- Comfortable working night shift (10 PM - 6 AM CT)
- High-speed home internet and quiet workspace required
- Experience with Zendesk/Jira or similar support platforms
- CompTIA A+ or equivalent certification preferred