Job Description
Join our award-winning remote team as a Night Shift Customer Support Specialist where flexibility meets opportunity. This full-time position offers the unique advantage of working from home during late-night hours (11 PM - 7 AM PT) while supporting clients across North America. We provide comprehensive training, cutting-edge virtual tools, and a supportive culture that values work-life balance. Perfect for night owls seeking stable income without the commute!
Responsibilities
- Resolve customer inquiries via phone, email, and chat during night shift hours
- Maintain detailed case documentation in CRM systems
- Collaborate with global support teams for complex issue resolution
- Proactively identify service improvement opportunities
- Adhere to SLA metrics and quality assurance standards
- Participate in monthly virtual team meetings
- Contribute to knowledge base documentation
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Reliable high-speed internet and quiet home office setup
- Strong written and verbal communication skills
- Ability to work independently with minimal supervision
- Comfortable with night shift schedule (11 PM - 7 AM PT)
- Proficiency with Zendesk, Salesforce, or similar platforms
- US-based work authorization required