Job Description
Join our award-winning remote team as a Night Shift Customer Support Specialist! Enjoy 100% work-from-home flexibility while providing exceptional service to clients across the nation. This full-time night shift role offers competitive compensation, comprehensive benefits, and a supportive virtual environment designed for high performers. As a key member of our Omaha-based team, you'll leverage cutting-edge technology to resolve inquiries and ensure customer satisfaction—all from the comfort of your home office.
What We Offer:
- Competitive salary ($52k-$68k) + performance bonuses
- Comprehensive health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Home office equipment stipend
- Professional development opportunities
Responsibilities
- Resolve customer inquiries via phone, email, and chat during night shift hours (11 PM - 7 AM CT)
- Maintain detailed case documentation in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics (CSAT, resolution time, FCR)
- Contribute to process improvement initiatives
- Adhere to company policies and security protocols
- Participate in ongoing training and knowledge sharing
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Proven ability to work independently in remote settings
- Strong problem-solving and communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Reliable high-speed internet and quiet home workspace
- Flexibility to work night shifts (11 PM - 7 AM CT)
- US work authorization and residency required