Job Description
Are you looking for flexible hours and the freedom to work from anywhere? ApexTech Solutions is hiring a dedicated Night Shift Remote Customer Support Specialist to join our high-performing team. We are currently seeking talented individuals in Detroit, MI, and across Ohio to provide world-class technical support. This is an excellent opportunity for night owls who want to build a scalable career in a modern, supportive environment without the daily commute.
Responsibilities
- Provide exceptional technical support and troubleshooting via phone, email, and chat during night hours.
- Manage and resolve incoming customer tickets with a focus on accuracy, speed, and customer satisfaction.
- Document all interactions and solutions in our ticketing system (Zendesk/ServiceNow).
- Collaborate seamlessly with the day-shift team to ensure seamless issue resolution and knowledge transfer.
- Stay updated on product features and technical documentation to assist clients effectively.
- Maintain a high standard of professionalism and empathy during high-pressure situations.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or a related field is a plus.
- Previous experience in customer support, technical support, or a helpdesk role (1+ years preferred).
- Reliable high-speed internet connection and a quiet home office environment.
- Ability to work flexible night shifts, including weekends and holidays as required.
- Strong written and verbal communication skills in English.
- Basic knowledge of Windows, Mac, and troubleshooting common software issues.