Job Description
Join TechSolve Solutions as a Night Shift Remote IT Support Specialist and become an integral part of our innovative tech team. We're seeking dedicated professionals to provide exceptional technical support during overnight hours while working from the comfort of your home office. This role offers the flexibility of remote work with the stability of full-time employment, plus comprehensive benefits including health insurance, 401(k) matching, and professional development opportunities. If you're a night owl with a passion for technology and customer service, this position is your chance to thrive in a supportive environment that values work-life balance.
Responsibilities
- Provide 24/7 remote technical support via phone, chat, and email during night shift hours
- Diagnose and resolve hardware/software issues for enterprise clients
- Document support tickets and maintain detailed case histories in CRM systems
- Collaborate with cross-functional teams to escalate complex technical problems
- Conduct system maintenance and updates during low-traffic periods
- Monitor network infrastructure and proactively address security concerns
- Deliver exceptional customer service with a focus on first-call resolution
Qualifications
- Minimum 2 years of IT support experience in remote or hybrid environments
- CompTIA A+ or equivalent technical certification required
- Proficiency in Windows OS, networking fundamentals, and cloud platforms
- Strong diagnostic skills with ability to troubleshoot complex technical issues
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision during night shifts
- High-speed home internet connection and quiet dedicated workspace
- Flexibility to work nights (10 PM - 6 AM MST) including weekends