Job Description
Join our dynamic remote team as a Night Shift IT Support Specialist and become the backbone of our 24/7 operations. We're seeking a tech-savvy professional to provide exceptional remote technical support to clients across North Carolina and Virginia. This full-time night shift role offers the flexibility of remote work with competitive compensation and comprehensive benefits. You'll be instrumental in resolving critical system issues, ensuring seamless digital experiences for our clients while enjoying the peace of mind of a stable career path.
Why Choose Us?
- Industry-leading compensation with performance bonuses
- Comprehensive health, dental, and vision coverage
- 401(k) with company match
- Professional development stipend
- Remote-first culture with flexible scheduling
Responsibilities
- Provide remote technical support via phone, chat, and email for enterprise clients
- Diagnose and resolve hardware, software, and network issues during night hours
- Monitor system performance and proactively address potential security threats
- Document all incidents, resolutions, and knowledge base articles
- Collaborate with global IT teams on cross-functional projects
- Maintain up-to-date expertise on emerging technologies and security protocols
- Escalate complex issues to senior engineers with detailed documentation
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 2+ years of remote IT support experience
- CompTIA A+ certification required (Security+ preferred)
- Proficiency with Windows, macOS, and mobile platforms
- Strong troubleshooting skills for network and cloud infrastructure
- Excellent written and verbal communication abilities
- Ability to work independently during night shift hours (10 PM - 6 AM ET)
- Experience with ticketing systems (ServiceNow, Jira) and remote access tools