Job Description
Join TechSolutions Inc.'s elite night shift team as a Remote IT Support Specialist! We're seeking tech-savvy professionals to provide critical infrastructure support during overnight hours. Enjoy competitive compensation, comprehensive benefits, and the flexibility of remote work while keeping systems running smoothly for our New York-based clients. This is your opportunity to excel in a high-impact role with minimal commute and maximum growth potential.
Why TechSolutions?
• Industry-leading compensation package with performance bonuses
• Cutting-edge technology and cloud infrastructure
• Career advancement pathways to senior technical roles
• 24/7 on-call support team collaboration
Responsibilities
- Provide Tier 2-3 technical support for cloud infrastructure and enterprise systems
- Monitor network security and resolve critical overnight incidents
- Execute scheduled system maintenance during off-peak hours
- Document technical procedures and create knowledge base articles
- Collaborate with global IT teams on cross-functional projects
- Conduct server patching and software deployments
- Support disaster recovery operations and business continuity
Qualifications
- 3+ years in enterprise IT support or system administration
- Expertise in AWS/Azure cloud environments and Linux/Windows systems
- CompTIA Security+ or equivalent certification required
- Proven experience with ticketing systems (ServiceNow/Jira)
- Ability to work independently with minimal supervision
- Strong analytical troubleshooting skills for complex systems
- Flexibility to work 11 PM - 7 AM EST schedule
- Excellent written communication for documentation and reporting