Job Description
Join NexusTech Solutions as a Night Shift Remote IT Support Specialist and power our 24/7 operations from home. We're seeking tech-savvy professionals to deliver exceptional support during overnight hours across our global client base. Enjoy competitive compensation, flexible scheduling, and career growth opportunities in a dynamic remote environment.
Responsibilities
- Provide Tier 2-3 technical support for enterprise systems via phone, chat, and remote access
- Monitor and resolve critical infrastructure issues during overnight hours
- Collaborate with global teams using ticketing systems (ServiceNow/Jira)
- Document incident reports and contribute to knowledge base
- Conduct scheduled system maintenance and security updates
- Escalate complex issues to senior engineers with detailed context
- Participate in cross-departmental troubleshooting initiatives
Qualifications
- 3+ years in enterprise IT support or systems administration
- CompTIA Network+ or equivalent certification required
- Proficiency with Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills for network, hardware, and software issues
- Excellent written communication for documentation and cross-team collaboration
- Ability to work independently during overnight shifts (10 PM - 6 AM EST)
- Experience with remote monitoring tools (Splunk/Datadog) preferred