Job Description
Join TechFlow Solutions as a Night Shift Remote IT Support Specialist and revolutionize how we deliver seamless technical assistance from the comfort of your home. This role offers unparalleled flexibility with customizable night shift schedules (10 PM - 6 AM CST) while supporting Fortune 500 clients across the US. You'll be part of an award-winning team leveraging cutting-edge cloud technologies to resolve complex infrastructure challenges. Enjoy comprehensive benefits including health insurance, 401K matching, and professional development stipends. Work where you thrive with our remote-first culture that values work-life balance and innovation.
Responsibilities
- Provide 24/7 remote technical support via ticketing systems, chat, and phone for enterprise clients
- Troubleshoot and resolve critical network, security, and cloud infrastructure issues
- Document all interventions using ITIL-compliant ticketing systems with detailed resolution notes
- Collaborate with global teams using DevOps tools like Jira and ServiceNow for incident management
- Proactively monitor systems using Splunk and Nagios to prevent outages during off-peak hours
- Conduct quarterly security audits and vulnerability assessments for assigned client portfolios
- Mentor junior technicians through knowledge base contributions and virtual training sessions
Qualifications
- 3+ years of enterprise-level IT support experience with night shift or rotational shift background
- Expertise in AWS/Azure environments, Cisco networking, and Windows/Linux systems administration
- CompTIA Security+ or equivalent cybersecurity certification required
- Proficiency in remote support tools (TeamViewer, AnyDesk) and ticketing systems (ServiceNow)
- Exceptional written communication skills for technical documentation and client interactions
- Ability to work independently with minimal supervision during off-peak hours
- Valid US work authorization and reliable high-speed internet connection