Job Description
Join TechFlow Solutions' elite night shift team and revolutionize remote IT support from the comfort of your home! We're seeking dedicated tech professionals to serve our West Coast clients during critical overnight hours. This fully remote role offers competitive compensation, comprehensive benefits, and a flexible schedule designed for night owls. As a cornerstone of our 24/7 operations, you'll directly impact client success while advancing your career in a dynamic tech environment.
Why TechFlow Solutions?
• Industry-leading remote work infrastructure
• Dedicated career development pathways
• Collaborative global community of tech experts
• Health, dental, and vision insurance
• 401(k) with company matching
• Monthly tech stipend
Responsibilities
- Provide Tier 2/3 technical support for enterprise clients via remote access, chat, and phone
- Resolve complex system outages, security incidents, and network disruptions during night hours
- Document technical procedures and create knowledge base articles for global team
- Collaborate with on-site teams using ticketing systems (Jira, ServiceNow)
- Monitor system health using APM tools (Datadog, SolarWinds)
- Conduct proactive maintenance on cloud infrastructure (AWS, Azure)
- Train junior specialists on advanced troubleshooting methodologies
Qualifications
- 3+ years in enterprise IT support with night shift experience
- Expertise in Windows Server, Active Directory, and cloud platforms
- CompTIA Security+ or equivalent certification required
- Proficiency in scripting (Python, PowerShell) and automation tools
- Strong communication skills with ability to de-escalate technical issues
- Experience with remote desktop protocols (RDP, VNC, SSH)
- Ability to work independently with minimal supervision
- CompTIA Network+ preferred