Job Description
Join TechFlow Solutions as a Night Shift Remote IT Support Specialist and power critical systems while Portland sleeps. We're seeking tech-savvy professionals to deliver exceptional remote support during overnight hours (11 PM - 7 AM PST). Enjoy competitive pay, full benefits, and the flexibility of working from home while keeping Portland's digital infrastructure running smoothly.
Why TechFlow? We're Portland's leading managed IT provider with a 98% client retention rate. Our remote team culture thrives on autonomy, innovation, and work-life balance.
Responsibilities
- Provide Tier 2/3 remote technical support for enterprise systems during overnight shifts
- Monitor and resolve critical infrastructure alerts via ticketing system
- Collaborate with global teams during cross-timezone incident responses
- Document troubleshooting processes and knowledge base articles
- Proactively identify system vulnerabilities and implement patches
- Conduct remote system backups and maintenance windows
- Maintain 99.9% uptime for core business applications
Qualifications
- 3+ years of enterprise-level IT support experience
- CompTIA Security+ or equivalent certification required
- Expertise in Windows Server administration and cloud platforms (AWS/Azure)
- Proven ability to work independently with minimal supervision
- Excellent written communication for technical documentation
- Available to work overnight shifts (11 PM - 7 AM PST)
- High-speed home internet connection (minimum 100 Mbps)
- Experience with remote monitoring tools (SolarWinds, Datadog)