Job Description
Join Nexus Global Solutions and embrace the future of work with our flexible night shift remote positions in Cleveland, OH! We're seeking dedicated professionals to deliver exceptional service from the comfort of their homes during overnight hours. Enjoy competitive compensation, comprehensive benefits, and zero commute while supporting our global clients. This role is perfect for night owls seeking work-life balance without sacrificing career growth.
Responsibilities
- Provide 24/7 technical support via phone, chat, and email during overnight shifts
- Resolve complex system issues and escalate critical problems to senior engineers
- Document all interactions and maintain accurate case histories in CRM systems
- Collaborate with cross-functional teams using agile methodologies
- Monitor system performance and proactively address potential disruptions
- Train and mentor new team members on remote best practices
- Contribute to process improvement initiatives for overnight operations
Qualifications
- 2+ years of experience in remote customer support or IT operations
- Proven ability to troubleshoot complex technical issues independently
- Strong written and verbal communication skills with clear articulation
- Proficiency with ticketing systems (Zendesk/Jira) and remote collaboration tools
- Flexibility to work 12-hour night shifts (e.g., 7 PM - 7 AM)
- Self-motivated with exceptional time management skills
- CompTIA A+ or equivalent technical certification preferred
- High-speed internet connection and dedicated home office space