Job Description
Join GlobalTech Solutions as a Night Shift Remote Support Specialist and thrive in our 100% work-from-home environment. We're seeking dedicated professionals to provide exceptional technical support during overnight hours (11 PM - 7 AM EST). Enjoy competitive pay, comprehensive benefits, and flexible scheduling while serving clients across the Midwest. This role is perfect for night owls who excel in problem-solving and thrive in independent settings.
Responsibilities
- Resolve technical issues via phone, chat, and email during overnight hours
- Document support tickets and maintain detailed case records
- Collaborate with global teams to troubleshoot complex system problems
- Proactively monitor system health and escalate critical issues
- Train clients on software solutions and best practices
- Contribute to knowledge base articles and process improvements
Qualifications
- 2+ years in technical support or customer service role
- Experience with remote work tools (Slack, Jira, VPN)
- Strong troubleshooting skills for Windows/macOS environments
- Excellent written and verbal communication abilities
- Comfortable working independently overnight shifts
- CompTIA A+ or similar certification preferred
- High-speed home internet required