Job Description
We are looking for a detail-oriented Night Shift Remote Support Specialist to join our growing team. If you are based in Detroit, MI, and enjoy working flexible hours from the comfort of your home, this is the perfect opportunity for you.
As a key member of our support team, you will troubleshoot technical issues, manage customer tickets, and ensure 24/7 system availability. We offer competitive pay, remote flexibility, and a dynamic work environment.
Responsibilities
- Provide technical support to customers during night shifts via phone and email.
- Monitor system performance and troubleshoot network connectivity issues.
- Document all customer interactions and technical resolutions in the CRM system.
- Collaborate with the day shift team to ensure seamless service handover.
- Maintain a professional and positive attitude during high-volume periods.
- Follow security protocols and data privacy guidelines strictly.
Qualifications
- High school diploma or GED required.
- Previous experience in technical support or customer service preferred.
- Reliable high-speed internet connection and a dedicated workspace.
- Ability to work night shifts (evenings, overnight, or weekends).
- Strong communication skills and problem-solving abilities.
- Proficiency in Windows and basic troubleshooting software.