Job Description
Apex Digital Solutions is urgently hiring a Night Shift Remote Technical Support Specialist to join our elite support team based in Jacksonville, FL. We are looking for driven professionals who excel in a self-directed environment and are available to work flexible evening hours.
In this pivotal role, you will be the first point of contact for clients, resolving complex technical issues and ensuring seamless service delivery during off-peak hours. If you are a night owl with a passion for technology and problem-solving, we want to hear from you.
Why Choose Apex Digital Solutions?
- 100% Remote Work: Eliminate the commute from your home in Jacksonville.
- Flexible Shifts: Choose from various night shift schedules to fit your lifestyle.
- Competitive Compensation: Earn a top-tier hourly rate with performance bonuses.
- Professional Growth: Access to continuous training and career advancement opportunities.
Responsibilities
- Provide 1st and 2nd level technical support via phone, chat, and email during night shifts.
- Diagnose and resolve hardware, software, and network connectivity issues for remote users.
- Maintain accurate and detailed documentation of all technical interactions in the CRM system.
- Escalate complex tickets to the engineering team when necessary.
- Ensure high customer satisfaction scores and adhere to quality assurance standards.
- Stay updated on the latest technology trends and internal protocols.
Qualifications
- High school diploma or equivalent (Associate’s degree in IT or related field preferred).
- Minimum of 1-2 years of experience in technical support or helpdesk roles.
- Must be available to work rotating night shifts (e.g., 10 PM - 6 AM or 11 PM - 7 AM).
- Strong troubleshooting skills and proficiency with Windows, macOS, and common office software.
- Excellent written and verbal communication skills.
- Reliable high-speed internet connection and a dedicated home workspace.