Job Description
Unlock Your Potential with a Flexible, Remote Career
We are seeking a highly motivated Night Shift Remote Support Specialist to join our elite technical team. At Apex Tech Solutions, we pride ourselves on delivering top-tier support to our clients, and we need someone who thrives in a quiet, independent environment to join our night operations.
This role is perfect for candidates in Illinois and Tampa, FL looking for work from home opportunities. Enjoy the flexibility of setting your own schedule while earning a competitive salary.
Why Apply?
- Flexible Hours: Enjoy the freedom of working night shifts from the comfort of your home.
- Competitive Pay: Earn between $18.00 and $24.00 per hour.
- Modern Tools: Work with the latest technology and ticketing systems.
- Growth Opportunities: Clear career progression within a growing tech company.
Responsibilities
- Provide 1st and 2nd level technical support via remote channels, including phone and chat.
- Diagnose and resolve hardware, software, and network connectivity issues for end-users.
- Log and track all technical interactions and resolutions in our ticketing system (Zendesk/Jira).
- Escalate complex issues to senior engineering teams when necessary.
- Maintain a high level of customer satisfaction by providing clear, patient, and professional communication.
- Participate in nightly team stand-ups and training sessions to stay updated on product changes.
Qualifications
- High school diploma or GED required; Associate's degree in IT or related field preferred.
- Minimum of 1-2 years of experience in IT support, Help Desk, or Customer Service.
- Must be legally authorized to work in the United States.
- Must be available to work rotating night shifts, including weekends.
- Strong troubleshooting skills with Windows, macOS, and Android/iOS operating systems.
- Excellent written and verbal communication skills.