Job Description
Join our elite night shift team as a Remote Technical Support Specialist! We're hiring immediately for fully-equipped work-from-home positions in Cleveland, OH. Experience cutting-edge technology while supporting Fortune 500 clients from your home office. Enjoy competitive pay, comprehensive benefits, and a flexible schedule designed for night owls. No commute, no office politics – just pure technical excellence and career growth.
Responsibilities
- Provide 24/7 remote technical support for enterprise software and hardware systems
- Troubleshoot complex network issues via secure remote desktop tools
- Document all interactions using our proprietary ticketing system
- Collaborate with global teams to resolve escalated technical challenges
- Maintain strict compliance with cybersecurity protocols
- Conduct virtual system diagnostics and preventive maintenance
- Train clients on new software implementations during off-peak hours
Qualifications
- 3+ years in IT support or related technical field
- CompTIA A+/Network+ certification or equivalent experience
- Proficiency with Windows/Linux operating systems and cloud platforms
- Exceptional problem-solving and communication skills
- Ability to work independently during night shift hours (11 PM - 7 AM)
- High-speed internet connection (minimum 100 Mbps)
- US citizenship or permanent residency required