Job Description
Are you a night owl looking for a stable, fully remote career? ApexTech Support Solutions is hiring dedicated Technical Support Specialists to join our night shift team in North Carolina.
We understand the challenges of working off-hours, which is why we provide all necessary equipment (Laptop, Monitor, Headset, Ergonomic Chair) at no cost to you. Enjoy the flexibility of working from home while earning a competitive hourly wage.
Why Join Us?
- Equipment Provided: We supply premium gear so you don't have to.
- No Commute: Work entirely from the comfort of your home in NC.
- Night Shift Premium: Earn higher rates for working during off-peak hours.
- Professional Growth: Clear path to senior support and management roles.
Responsibilities
- Provide tier-1 and tier-2 technical support to customers via chat and phone during the night shift (10:00 PM - 6:00 AM EST).
- Troubleshoot hardware, software, and network connectivity issues using provided company equipment.
- Manage and resolve high-volume tickets efficiently with a focus on customer satisfaction.
- Document all interactions and solutions in the CRM system accurately.
- Collaborate with day-shift teams to ensure seamless issue resolution.
- Adhere to all company security policies and data protection protocols.
Qualifications
- High school diploma or equivalent required; Associate degree in IT or related field preferred.
- Previous experience in technical support, customer service, or helpdesk roles.
- Must be willing and able to work rotating night shifts (10 PM - 6 AM).
- Reliable high-speed internet connection and a quiet home office environment.
- Strong problem-solving skills and the ability to explain complex technical concepts simply.
- Proficiency in Windows and Microsoft Office Suite.