Job Description
Join our elite remote team as a Night Shift Tech Support Specialist! Enjoy 100% work-from-home flexibility while delivering exceptional technical support to enterprise clients. This full-time overnight position offers competitive pay, comprehensive benefits, and career advancement opportunities. Work from anywhere in the United States while supporting cutting-edge technology solutions for Fortune 500 companies.
Responsibilities
- Provide 24/7 technical support for enterprise software systems via phone, chat, and remote access
- Troubleshoot complex hardware/software issues and implement solutions
- Document cases accurately in CRM systems and maintain detailed knowledge base entries
- Collaborate with global teams during critical system outages and escalations
- Proactively identify trends and suggest process improvements
- Maintain strict SLAs and customer satisfaction metrics
Qualifications
- 3+ years of enterprise-level technical support experience
- CCNA or CompTIA Network+ certification required
- Proven expertise in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Exceptional problem-solving skills with ability to diagnose complex issues remotely
- Strong written communication skills for technical documentation
- Availability to work night shift (10 PM - 6 AM CST)
- Home office setup with reliable high-speed internet