Job Description
We are looking for a dedicated Night Shift Remote Technical Support Specialist to join our dynamic team based in San Francisco. In this role, you will provide critical technical assistance to our clients from the comfort of your home.
As part of our comprehensive benefits package, we provide all necessary equipment to ensure your success, including a high-performance laptop, dual monitors, ergonomic keyboard, and noise-canceling headset. If you are a problem-solver who thrives during the evening hours, we want to hear from you.
Responsibilities
- Provide technical troubleshooting and customer support via phone and chat during evening shifts (10:00 PM - 6:00 AM PST).
- Utilize the company-provided equipment to diagnose and resolve hardware and software issues for clients.
- Log detailed tickets and maintain accurate records of customer interactions in our CRM system.
- Collaborate with the day-shift engineering team to escalate and resolve complex technical escalations.
- Guide customers through software installations and security protocols.
- Maintain high customer satisfaction scores (CSAT) during peak remote support hours.
- Adhere to company policies regarding remote work and data security.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field is a plus.
- Previous experience in customer support or technical helpdesk roles.
- Ability to work night shifts (10:00 PM - 6:00 AM) consistently and reliably.
- Strong computer literacy and typing skills (minimum 45 WPM).
- Excellent written and verbal communication skills in English.
- Self-motivated individual capable of working independently in a remote environment.
- Experience with remote desktop tools is preferred.