Job Description
We are looking for a Night Shift Remote Technical Support Specialist to join our elite team based in Phoenix, AZ. This is a fully remote position designed for those who thrive in a quiet, focused environment. As a key member of our support team, you will handle complex technical escalations and ensure our clients receive world-class service during the overnight hours.
Key Benefits:
- Work from Home: Enjoy the flexibility of a 100% remote setup.
- Night Owl Hours: Work the night shift (10:00 PM - 6:00 AM or similar) with high productivity.
- Competitive Pay: Earn between $22.00 and $28.00 per hour based on experience.
- Professional Growth: Clear pathways to senior technical roles.
Join us and redefine what it means to provide exceptional technical support from the comfort of your home.
Responsibilities
- Provide tier 2 technical troubleshooting via phone, email, and chat during night shifts.
- Diagnose and resolve hardware, software, and network connectivity issues.
- Maintain accurate documentation of all technical resolutions in the CRM system.
- Uphold strict Service Level Agreements (SLAs) for ticket response times.
- Collaborate with the day-shift team to ensure continuity of support.
- Identify and document recurring technical trends to improve overall system stability.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or Computer Science is a plus.
- Minimum of 2 years of experience in technical support or help desk roles.
- Strong knowledge of Windows and macOS operating systems.
- Excellent problem-solving skills and ability to think critically under pressure.
- Self-motivated individual capable of working independently with minimal supervision.
- Reliable, high-speed internet connection and a dedicated home workspace.