Job Description
Are you looking for a rewarding career opportunity with a company that values your potential? NexGen Support Services is currently seeking motivated individuals to join our team as Night Shift Support Associates. We are proud to offer no experience required positions for candidates eager to learn and grow in a dynamic environment.
Join us in delivering exceptional service to our clients in Charlotte, NC. We provide comprehensive training and a supportive culture where hard work is recognized and rewarded. If you are reliable, punctual, and ready to start earning immediately, we want to hear from you.
Why Choose NexGen?
- Competitive hourly pay ($18.00 - $22.00)
- No prior experience necessary—training provided.
- Night shift schedule (6:00 PM – 6:00 AM).
- Modern, air-conditioned office environment.
- Opportunities for career advancement.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and chat during the night shift.
- Provide accurate information and solutions to resolve customer issues efficiently.
- Document all interactions and account updates in the internal support system.
- Assist in troubleshooting basic technical hardware and software issues.
- Maintain a high level of professionalism and patience when dealing with diverse customers.
- Collaborate with the day shift team to ensure seamless service continuity.
- Adhere to all company policies, procedures, and safety guidelines.
Qualifications
- High School Diploma or GED equivalent required.
- Must be at least 18 years of age.
- Ability to work full-time night shifts (6:00 PM – 6:00 AM).
- Basic computer literacy and typing skills.
- Strong communication skills with a focus on customer service.
- Reliable transportation (night shifts may affect public transit schedules).
- Willingness to undergo a background check and drug screen.