Job Description
Join TechGuard Solutions as a Night Shift Support Engineer and become the backbone of our 24/7 operations. This high-paying role offers exceptional compensation for professionals who thrive in nocturnal environments. Enjoy premium pay rates, comprehensive benefits, and career advancement opportunities while maintaining work-life balance through flexible scheduling. You'll be instrumental in ensuring seamless system uptime for enterprise clients across the Bay Area.
Responsibilities
- Provide Tier 3 technical support for cloud infrastructure and enterprise systems during night shift hours
- Monitor and resolve critical incidents using ticketing systems and remote diagnostics
- Collaborate with global teams during off-hours for system deployments and maintenance
- Document troubleshooting procedures and knowledge base articles
- Conduct proactive system health checks and performance optimization
- Lead disaster recovery drills and emergency response protocols
Qualifications
- 3+ years of enterprise-level IT support experience
- Advanced certifications (CompTIA Network+, AWS Certified Cloud Practitioner)
- Expertise in Linux/Windows server administration and cloud platforms
- Exceptional problem-solving skills with minimal supervision
- Availability to work 11 PM - 7 AM, Monday-Friday
- Strong written communication for incident reporting