Job Description
Join Tech Innovations Inc. as a Night Shift Support Engineer and become the backbone of our 24/7 operations! We're seeking dedicated professionals to ensure seamless system performance while our global teams rest. This role offers competitive compensation, career growth opportunities, and a dynamic work environment in the heart of Silicon Valley. You'll be part of an award-winning team committed to innovation and excellence.
Why Join Us? Comprehensive benefits package, cutting-edge technology stack, and opportunities for skill advancement. Our San Jose facility features modern amenities and a collaborative culture that values night shift contributions.
Responsibilities
- Monitor and maintain critical IT infrastructure during night hours
- Provide Tier 2/3 technical support for cloud-based systems and applications
- Execute scheduled system maintenance and security patches
- Document incident reports and resolution procedures
- Collaborate with day-shift teams for seamless handovers
- Proactively identify and resolve potential system vulnerabilities
- Ensure compliance with SOC 2 and ISO 27001 standards
Qualifications
- 3+ years of IT support experience in night shift environments
- Expertise in AWS/Azure cloud platforms and virtualization
- Strong troubleshooting skills for Windows/Linux systems
- CompTIA Security+ or equivalent certification preferred
- Experience with Jira, ServiceNow, or similar ticketing systems
- Ability to work independently with minimal supervision
- Excellent written and verbal communication skills
- Flexible availability to work 11 PM - 7 AM shifts