Job Description
We are seeking a reliable and detail-oriented Night Shift Support Specialist to join our team in Las Vegas, NV. In this role, you will play a critical part in maintaining our high service standards by providing exceptional technical assistance to our clients during off-hours.
Why Apply?
- Shift Differential: Earn an extra $2.00-$3.00 per hour for working the night shift.
- Stability: Join a stable, growing company with long-term opportunities.
- Modern Environment: Work in a clean, safe, and collaborative office environment.
As the face of our support team, you will resolve complex technical issues and ensure our clients can operate seamlessly around the clock.
Responsibilities
- Provide technical troubleshooting and customer support via phone, email, and chat.
- Diagnose and resolve hardware and software issues efficiently.
- Maintain accurate and up-to-date records of all support tickets in the CRM system.
- Communicate technical concepts clearly to non-technical users.
- Collaborate with the day shift team to ensure smooth workflow continuity.
- Adhere to all company policies and security protocols.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field preferred.
- Minimum of 1 year of experience in customer support or IT helpdesk.
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to work independently with minimal supervision during the night shift.
- Reliable internet connection (if applicable).