Job Description
Join our dynamic team as a Night Shift Support Specialist in Wichita, KS! We're seeking dedicated professionals to provide exceptional technical support during overnight hours. This full-time role offers competitive compensation, comprehensive benefits, and opportunities for career growth. Work in a modern, collaborative environment where your expertise directly impacts customer satisfaction and operational excellence.
Responsibilities
- Deliver 24/7 technical support via phone, chat, and remote access
- Troubleshoot complex hardware/software issues for enterprise clients
- Document incidents and resolutions in ticketing systems
- Collaborate with global teams during escalation scenarios
- Monitor system health and proactively address potential risks
- Contribute to knowledge base articles and training materials
Qualifications
- 3+ years in technical support or IT operations
- CompTIA A+/Network+ certification preferred
- Experience with Windows/Linux systems and cloud platforms
- Strong analytical and problem-solving abilities
- Exceptional communication skills under pressure
- Ability to work independently during overnight shifts
- Proficient in ticketing systems (e.g., Jira, ServiceNow)